Winter Springs, Fla., October 13, 2021 – Technology rage is real. Just ask Matt Rose, Tech Rage IT’s director of technology services and author of Kiss Tech Rage Goodbye.
From seeing it in the movies like Office Space, to speaking with frustrated people unable to work, Rose knows the last thing to ask is, “did you reboot your computer?”
And that is why it’s important to hire for people-centric skills over technical.
Rose, was featured on “Sunny’s Silver Linings,” a podcast hosted by Sunny Kaila, founder and global CEO, IT By Design to discuss the importance of hiring the right people.
During the show, Rose explained why he doesn’t hire for technical skills first, but rather people skills.
“Technical skills can be taught so being the best tech on paper is not a slam dunk,” Rose says. “Instead, we look for people-centric individuals who can communicate or show empathy and are patient, especially when clients are upset. Our company culture is customer service first, then technology.”
Other tips Rose shared included:
- Simplify IT for the client, they don’t want to hear jargon and acronyms
- You may not be able to solve the issue immediately, but if you treat the client well, they will value the experience more
- Company culture starts with the hiring process not after an offer is accepted
“I am thankful for the opportunity to sit down and chat with a leader in the MSP community,” Rose says. “Sunny has grown a successful business based off similar values and I can learn a lot from him.”
Click here to listen to the podcast. Kiss Tech Rage Goodbye is available on Amazon.com.
About Tech Rage IT: Tech Rage IT is an award-winning, woman-owned technology firm providing managed IT services, VoIP phone services, IT consulting and more to the frustrated, defeated and disappointed businesses craving more from their technology investment.
Tech Rage IT’s registered tagline “We Prevent Tech Rage” speaks to their laser focus of being a recognized leader in reducing the raging-headaches that employers and their employees face every single day due to technology problems, such as inconsistent or high IT support costs, unreliable or outdated technology, faulty or slow devices, and ransomware or lost files. Tech Rage IT, headquartered in Winter Springs, has been serving the area since 2015. Find more information about how Tech Rage IT is preventing Tech Rage at www.TechRageIT.com.
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For more information, please contact:
For Tech Rage IT: Erica Martinez-Rose, 407-278-5664 ext. 102, Erica@TechRageIT.com.
For the UCF Business Incubation Program: Rafael Caamano, 407-408-4297 rafael.caamano@ucf.edu or Alan Byrd, Alan Byrd & Associates, 407-415-8470, alan@byrdconnections.com
About Tech Rage IT: Tech Rage IT is a woman-owned technology firm providing managed IT services, VoIP phone services, IT consulting and more to the frustrated, defeated and disappointed businesses craving more from their technology investment.
Tech Rage IT’s registered tagline “We Prevent Tech Rage” speaks to their laser focus of being a recognized leader in reducing the raging-headaches that employers and their employees face every single day due to technology problems, such as inconsistent or high IT support costs, unreliable or outdated technology, faulty or slow devices, and ransomware or lost files. Tech Rage IT, headquartered in Winter Springs, has been serving the area since 2015. Find more information about how Tech Rage IT is preventing Tech Rage at www.TechRageIT.com.
About the UCF Business Incubation Program: The University of Central Florida Business Incubation Program is a community resource that provides early-stage companies with the tools, training and infrastructure to become financially stable, high growth/impact enterprises. Since 1999, this award-winning program has provided vital business development resources resulting in over 300 local startup companies reaching their potential faster and graduating into the community where they continue to grow and positively impact the local economy.
With seven facilities throughout the region, the UCF Business Incubation Program is an economic development partnership between the University of Central Florida, the Corridor, Orange, Osceola, Seminole and Volusia Counties, and the cities of Kissimmee, Orlando and Winter Springs. For the 2017/2018 fiscal years, the activities of these participating firms have helped to sustain more than 6,725 local jobs and have had a cumulative impact of over $725 million on regional GDP and over $1.3 billion on regional sales. During the same period, the program has returned more than $12.00 in state and local taxes for every $1.00 invested in the program. In addition, for every $1.00 of public investment the firms also produced $118 of additional regional GDP and $226 of regional sales. For more information, visit www.incubator.ucf.edu.
