Orlando, Fla. (August 18, 2021) — After years of serving some of Central Florida’s biggest companies, Datanautix has signed a partnership agreement with Intrado Corporation, a global leader in technology-enabled communication services.
Under terms of the partnership, Datanautix, based in Orlando’s Downtown Innovation District, will integrate its proprietary Ana text analytics platform into Intrado’s new conversational AI platform, Mosaic.
Mosaic allows brands to dynamically automate conversations with customers using intelligent virtual assistant and digital messaging capabilities to enable customer self-service and to gather voice of the customer feedback. The Ana platform’s ability to review, analyze and provide actionable insights on thousands of qualitative customer data points within seconds will extend Mosaic’s voice of customer capabilities to include adaptive surveys. This enhancement uses a customer’s response to an open-ended question to determine the subsequent questions asked within the survey.
“By integrating Ana into Intrado’s Mosaic platform, we can rapidly turn qualitative feedback into actionable insights for a worldwide audience of clients, with which Intrado has established trusted relationships over many decades,” says Sanjay Patel, CEO, Datanautix. “The combined capabilities of Intrado and Datanautix leverage artificial intelligence and machine learning in ways that transform voice of consumer and consumer perception research, making companies more agile and competitive.”
Mosaic transforms the way businesses interact with their customers, delivering an advanced and intuitive level of consumer self-service, greatly enhancing the customer experience journey.
“We quickly realized the power Ana and Datanautix has in analyzing open-ended response data from customers in a way that no other platform offers,” says. Rhonda Gibler, SVP, CX General Manager, at Intrado. “By combining Ana with Mosaic, Intrado can provide a modern and comprehensive, end-to-end solution for gathering customer feedback.
Backed by 30-plus years of experience with Fortune 1000 clients, Intrado’s CX business is a customer experience growth enabler transforming the way brands engage their customers through its Mosaic Conversational AI platform to deliver profitable growth and business outcomes.
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For more information please contact:
Sanjay Patel, Datanautix, 407-619-3411, sanjay@datanautix.com
Dave Pleiss, Intrado Corporation, 402-716-6578, DMPleiss@Intrado.com
Michael Weiss, UCF Business Incubation Program, 407-408-4297 rafael.caamano@ucf.edu
Alan Byrd, Alan Byrd & Associates, 407-415-8470, alan@byrdconnections.com
About Datanautix:
The Datanautix Ana platform helps companies quickly understand what matters to their customers by leveraging the power of open-ended feedback. Built on the latest artificial intelligence technologies, Ana has helped organizations like Red Lobster, JW Marriott, UCF and the Orlando Airport keep their finger on the customer’s pulse. For more information, visit www.datanautix.com.
About Intrado Corporation
Intrado Corporation is an innovative, cloud-based, global technology partner to clients around the world. Our solutions connect people and organizations at the right time and in the right ways, making those mission-critical connections more relevant, engaging, and actionable – turning Information to Insight.
Intrado has sales and/or operations in the United States, Canada, Europe, the Middle East, Asia Pacific, Latin America, and South America. Intrado is controlled by affiliates of certain funds managed by Apollo Global Management, Inc. (NYSE: APO). For more information, please call 1-800-841-9000 or visit www.intrado.com.
About the UCF Business Incubation Program:
The University of Central Florida Business Incubation Program is a community resource that provides early-stage companies with the tools, training and infrastructure to become financially stable, high growth / impact enterprises. Since 1999, this award-winning program has helped hundreds of local startup companies reach their potential faster by providing vital business development resources.
With seven facilities throughout the region, the UCF Business Incubation Program is an economic development partnership between the University of Central Florida, the Corridor, Orange, Osceola, Seminole and Volusia Counties, and the cities of Apopka, Kissimmee, Orlando and Winter Springs. Participating companies sustain more than 3,600 local jobs and have had a total impact of $1.51B on regional sales and $2.48B on regional economic output. During the last fiscal year, the program has returned $7.95 for every $1.00 invested in the program. For more information, visit www.incubator.ucf.edu
