Ana, an Artificial Intelligence Powered Customer Experience Analyst, Joins The Datanautix Team

WINTER SPRINGS, Fla. — Datanautix, Inc., a machine learning and customer experience analytics firm, is excited to announce the addition of Ana to their team.

Ana has been created specifically to help companies quickly understand what makes customers happy and unhappy by interpreting open-ended comments. She is an automated analytics technology that applies artificial intelligence, machine learning and natural language processing technology combined with sophisticated visualizations to solve some of the most challenging problems organizations face.

“I am a linguist, analyst and artist rolled into one,” said Ana. “And I do more than just dabble in these activities. In fact, I do them really well.  I do them because I know I can help businesses transform their relationship with their customers.”

Neel Patel, co-founder and CTO, said Datanautix has been developing the underlying technology for well over a year and fine-tuning the capabilities to make Ana instantaneously useful.

“We have built Ana to work right out of the box. Clients can go from sharing data with Ana to having her uncover hidden patterns and find new insights in just minutes. There is no huge setup or customization process,“ said Patel. “Ana is consistent, accurate, continuously learning and becoming more productive and efficient.  Ana is here to stay.”

Joining the ranks of a variety of innovative artificial intelligence solutions, Ana is at the forefront of leveraging advanced machine learning and natural language processing technology to analyze what customers are saying via surveys, online review sites and social media postings. Ana saves businesses significant cost and time by uncovering actionable insights from thousands of customer comments in just seconds.  Using Ana, businesses can uncover, within a few minutes, insights that would traditionally take whole departments month of effort.

Developed by a small team of University of Central Florida affiliated engineers and business people, Ana is simplicity at its best.  All she needs is the answer to one simple question – “Tell me what you think about our company”.  By collapsing customer feedback into a single open-ended question companies will get both more and better data from which to understand customer perceptions.

Companies are often already sitting on a gold-mine of customer opinions. Given that customers have already put in the time and effort to tell companies exactly what to improve, all that remains is for companies to listen. By letting Ana mine this data, companies can create a more customer-centric business and a competitive advantage.

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For more information please contact:

Sanjay Patel, Founder & President, Datanautix, 407-349-5330,

Rafael Caamano, Associate Director, UCF Business Incubation Program, 407-278-4880,

Larry Vershel or Beth Payan, Larry Vershel Communications, 407-644-4142

About Datanautix:

Datanautix specializes in building software to help companies make sense of customer feedback. With product offerings in comment analytics as well as sales/service chat analysis, Datanautix has helped companies across the world, in industries ranging from healthcare to customer service. Powered by proprietary machine learning and natural language processing algorithms, the Datanautix SaaS platforms are designed to accelerate the time to actionable insights from raw open-ended customer feedback. For more information, visit

About the UCF Business Incubation Program:

The University of Central Florida Business Incubation Program is a community resource that provides early-stage companies with the tools, training and infrastructure to become financially stable, high growth / impact enterprises.   Since 1999, this award-winning program has helped hundreds of local startup companies reach their potential faster by providing vital business development resources.

With seven facilities throughout the region, the UCF Business Incubation Program is an economic development partnership between the University of Central Florida, the Corridor, Orange, Osceola, Seminole and Volusia Counties, and the cities of Apopka, Kissimmee, Orlando and Winter Springs.  Participating companies sustain more than 3,600 local jobs and have had a total impact of $1.51B on regional sales and $2.48B on regional economic output.  During the last fiscal year, the program has returned $7.95 for every $1.00 invested in the program.   For more information, visit