Delivering excellent customer experience leads to a return on investment

Winter Springs, Fla., January 5, 2023Erica Martinez-Rose is aware of the importance of a great customer experience both personally and professionally. As a consumer, she has encountered bad customer service, and unfortunately, those frustrating experiences leave a lasting mark. That is why her company, Tech Rage IT, is in the people business that provides IT Support.

Martinez-Rose recently sat down with ChannelPro Network, a national media company providing targeted business and technology information for IT decision-makers and channel partners, to discuss the importance of providing an excellent customer experience.

“I am so honored to be featured alongside many customer experience leaders in the Managed Services Provider/technology industry,” Martinez-Rose says. “Customer experience is ‘the way I’m treated from beginning to end when interacting with a product or service’. It’s so important to remember we are dealing with humans.”

Here are Martinez-Rose’s three short rules to help you stay on the correct customer experience track:

  1. Listen to the customer
  2. Ask them for feedback
  3. Make Customer Service a priority

The article was published in the Channel Pro SMB November 2022 issue. To read the digital article, click here.


For more information, please contact:

For Tech Rage IT: Erica Martinez-Rose, 407-278-5664 ext. 102,

For the UCF Business Incubation Program: Rafael Caamano, 407-408-4297 or Alan Byrd, Alan Byrd & Associates, 407-415-8470,

About Tech Rage IT: is an award-winning, woman-owned technology firm providing managed IT services, VoIP phone services, IT consulting and more to the frustrated, defeated and disappointed businesses craving more from their technology investment.

Tech Rage IT’s registered tagline “We Prevent Tech Rage” speaks to their laser focus of being a recognized leader in reducing the raging-headaches that employers and their employees face every single day due to technology problems, such as inconsistent or high IT support costs, unreliable or outdated technology, faulty or slow devices, and ransomware or lost files.  Tech Rage IT, headquartered in Winter Springs, has been serving the area since 2015.  Find more information about how Tech Rage IT is preventing Tech Rage at

About the UCF Business Incubation Program: The University of Central Florida Business Incubation Program is a community resource that provides early-stage companies with the tools, training and infrastructure to become financially stable, high growth/impact enterprises. Since 1999, this award-winning program has provided vital business development resources resulting in over 300 local startup companies reaching their potential faster and graduating into the community where they continue to grow and positively impact the local economy.

With eight facilities throughout the region, the UCF Business Incubation Program is an economic development partnership between the University of Central Florida, the Corridor, Orange, Osceola, Seminole and Volusia Counties, and the cities of Kissimmee, Orlando and Winter Springs. For the 2017/2018 fiscal years, the activities of these participating firms have helped to sustain more than 6,725 local jobs and have had a cumulative impact of over $725 million on regional GDP and over $1.3 billion on regional sales. During the same period, the program has returned more than $12.00 in state and local taxes for every $1.00 invested in the program. In addition, for every $1.00 of public investment the firms also produced $118 of additional regional GDP and $226 of regional sales. For more information, visit