Orlando, Fla. (December 1, 2021) — The next time you leave a review for Arby’s, Cheesecake Factory, Cracker Barrel, White Castle or more than 300 other brands across the country, technology developed in Orlando may be used to provide insights from your review comments.

Under a new partnership agreement between Datanautix and Dallas’ Black Box Intelligence (BBI), the Insights teams at BBI will be utilizing Datanautix’ Ana platform to analyze open-ended social media review commentary and mine them for insights.

“In the restaurant industry, having quick and easy ways to analyze customer feedback is critical to their long-term success,” says Sheryl Coyne-Batson, senior vice president, client success and operations, Black Box Intelligence.

For years, Datanautix has provided customer feedback insights for a variety of companies in a wide range of industries, including in the hospitality industry. Black Box Intelligence provides a wide range of data and analytics services to more than 72,000 restaurant locations across the United States.

“Our experience with restaurant clients proves Ana can help pinpoint customer service issues very quickly, allowing an operator to address them before they affect the business,” says Neel Patel, co-founder and CTO, Datanautix. “With this partnership, we believe the power of Ana is reaching its full potential.”

Black Box Intelligence is the second national firm to make use of Datanautix’ technology to gain deep insights from text-based customer commentary. In August, the company announced a similar partnership with Intrado.

“By scaling our AI engine, Ana, to instantly handle millions of records for BBI, we’ve further cemented our position in the large enterprise market” Patel says. “We are delighted that BBI and Intrado recognize how transformative our technology can be for their customers.”


For more information please contact:

Sanjay Patel, Datanautix, 407-619-3411, sanjay@datanautix.com

Sheryl Coyne-Batson, Black Box Intelligence, 214-244-8177, scoyne-batson@blackboxintelligence.com

Michael Weiss, UCF Business Incubation Program, 407-408-4297 rafael.caamano@ucf.edu

Alan Byrd, Alan Byrd & Associates, 407-415-8470, alan@byrdconnections.com

About Datanautix:

The Datanautix Ana platform helps companies quickly understand what matters to their customers by leveraging the power of open-ended feedback. Built on the latest artificial intelligence technologies, Ana has helped organizations like Red Lobster, JW Marriott, UCF and the Orlando Airport keep their finger on the customer’s pulse. For more information, visit www.datanautix.com.

About Black Box Intelligence

Black Box Intelligence™ is the leading performance benchmarking provider for the restaurant industry connecting the dots on people, profits and performance. Their unparalleled data set reveals insight into financial, workforce, guest and consumer trends from over 300 brands and 87,000 restaurant units. Black Box Intelligence is also the producer of The Best Practices Conference held annually in Dallas, Texas.

For more information, please visit blackboxintelligence.com/.

About the UCF Business Incubation Program:

The University of Central Florida Business Incubation Program is a community resource that provides early-stage companies with the tools, training and infrastructure to become financially stable, high growth / impact enterprises.   Since 1999, this award-winning program has helped hundreds of local startup companies reach their potential faster by providing vital business development resources.

With seven facilities throughout the region, the UCF Business Incubation Program is an economic development partnership between the University of Central Florida, the Corridor, Orange, Osceola, Seminole and Volusia Counties, and the cities of Apopka, Kissimmee, Orlando and Winter Springs.  Participating companies sustain more than 3,600 local jobs and have had a total impact of $1.51B on regional sales and $2.48B on regional economic output.  During the last fiscal year, the program has returned $7.95 for every $1.00 invested in the program.   For more information, visit www.incubator.ucf.edu