Lunch & Learn: Customer Journey Mapping Series   Session 3

Customer Journey Mapping is the process of developing a voyage to attract, convert and turn prospects into loyal advocates.

What you will learn:

  • The foundation for success
  • Customer Journey Mapping
  • Benefits
  • 5 foundational components
  • Macro vs. Micro Journey’s

Presented By:
Danna J. Olivo, CPSM,CDT
Lunch sponsor by Regions Bank

Danna Olivo is a Business Growth Strategist with MarketAtomy, LLC. MarketAtomy, LLC is a growth development-learning environment for small and medium business owners with one goal in mind…to empower them with the tools and knowledge needed to build their business on a rock-solid foundation. A graduate of UCF Danna has worked as a strate-gist and program manager on programs international. She is a public speaker and #1 Best Selling Author on Amazon with “Success From The Heart” and “Journey To The Stage.” Her newest book “MarketAtomy:What To Expect When Expecting A Business” is available through Amazon on Kindle.

Details

Location:

UCF Business Incubator
Winter Springs
1511 E State Road 434
Suite 2001
Winter Springs, FL 32708

Date:
Thursday,
October 4, 2018
11:30 AM – 1:00 PM

Event Contact:
Juana Brand
407-278-4880
juana.brand@ucf.edu

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